Terms & Conditions

Terms & Conditions
Last updated: January 2026
Welcome to Simple Deliveries. By using our moving and delivery services, you agree to these terms and conditions.
1. Service Scope
Simple Deliveries provides local moving and delivery services in Ottawa and surrounding areas. Our services include residential moves, commercial relocations, item deliveries, and long-distance moving solutions.
2. Booking and Payment

• All bookings must be confirmed in advance.

• Payment is due upon completion of service unless otherwise arranged.

• We accept cash, credit cards (fees may apply), and e-transfer payments.

• Additional charges may apply for stairs, long carries, special handling, or other services discussed prior to the move.

3. Cancellation Policy

• Cancellations made 24 hours or more in advance: no charge.

• Cancellations made less than 24 hours: may incur fees.

• Same-day cancellations: subject to full service charge.

4. Customer Responsibilities
Customers are responsible for:

• Properly packing fragile items.

• Providing accurate inventory information.

• Ensuring clear and safe access to pickup and delivery locations.

5. Liability

• Simple Deliveries takes reasonable care when handling items.

• We are not responsible for pre-existing damage, improperly packed items, or items damaged due to factors outside our control.

• Claims for loss or damage must be reported promptly.

6. Modifications
Simple Deliveries reserves the right to modify services, fees, or scheduling as necessary. Any changes will be communicated in advance when possible.
7. Governing Law
These terms are governed by the laws of Ontario, Canada.
By using our services, you acknowledge that you have read and agree to these terms and conditions.