Terms and Conditions

Last updated: July 14, 2026

These Terms and Conditions govern moving, delivery, transportation, labour, junk removal, and related services provided by Simple Deliveries & Moving.

“Simple Deliveries,” “we,” “us,” and “our” refer to Simple Deliveries & Moving.

“Customer,” “you,” and “your” refer to the person or organization booking or receiving the services.

By accepting an estimate, confirming a booking, allowing services to begin, making payment, or otherwise using our services, you confirm that you have reviewed and accepted these Terms and Conditions.

These Terms form part of the service agreement between Simple Deliveries and the Customer, together with the applicable written estimate, invoice, booking confirmation, and any written changes agreed to by both parties.

Nothing in these Terms limits any right or remedy that cannot legally be limited under applicable Ontario or Canadian law.

1. Services

Simple Deliveries provides services that may include:

• Residential moving

• Commercial moving

• Local and long-distance delivery

• Furniture and appliance delivery

• Flooring, window, door, cabinet, and building-material delivery

• Loading and unloading

• In-home furniture relocation

• Junk removal

• Labour-only moving services

• Other transportation or handling services agreed to in writing

The specific services included in a booking will be those identified in the written estimate, booking confirmation, or invoice.

Services not specifically included may result in additional charges if requested or required.

2. Estimates and Pricing

Estimates are based on the information provided by the Customer, including:

• Inventory

• Item dimensions and weight

• Pickup and delivery addresses

• Number of floors

• Stair and elevator access

• Walking distance

• Parking availability

• Loading conditions

• Required equipment

• Number of workers

• Estimated service time

• Special handling requirements

• Disposal requirements

• Travel distance

The Customer is responsible for providing complete and accurate information before the service date.

Unless expressly described as a guaranteed flat rate, an estimate is not a guarantee of the final service duration or total price.

Hourly services are billed based on actual service time, subject to any applicable minimum charge, travel charge, or other agreed fees.

Where an estimate is subject to Ontario’s statutory estimate rules, Simple Deliveries will not charge more than the amount permitted by law unless the Customer agrees to additional services or charges in writing.

The price may be adjusted where the Customer:

• Adds items or services

• Provides an inaccurate or incomplete inventory

• Changes the pickup or delivery location

• Requires additional trips

• Requires additional workers or equipment

• Has undisclosed stairs, elevators, or long carries

• Has inadequate parking or loading access

• Causes delays

• Requests packing, disassembly, assembly, or installation

• Presents items that are substantially larger, heavier, or more difficult than described

• Requests work outside the original scope

Whenever reasonably possible, additional charges will be communicated and approved before the additional work is completed.

Applicable taxes are added unless the quoted amount expressly states that tax is included.

3. Booking and Acceptance

A booking is not confirmed until Simple Deliveries provides written confirmation.

A request for an estimate does not reserve a date or time.

Bookings may require:

• The Customer’s full name

• Telephone number

• Email address

• Pickup and delivery addresses

• Accurate inventory information

• Requested service date and arrival window

• Acceptance of the estimate and these Terms

• A deposit or credit-card authorization, where applicable

The person making the booking confirms that they have authority to approve the services and charges.

4. Payment

Unless otherwise agreed in writing, payment is due immediately upon completion of the service.

Simple Deliveries may require partial or full payment before unloading, releasing goods, or completing disposal services.

Accepted payment methods may include:

• E-transfer

• Credit card

• Cash

• Other payment methods approved by Simple Deliveries in writing

Debit cards are not accepted.

Credit-card or payment-processing fees may apply where disclosed before payment.

The Customer is responsible for:

• The agreed service charges

• Applicable taxes

• Approved additional services

• Parking expenses

• Tolls

• Disposal charges

• Storage charges

• Waiting-time charges

• Other documented charges associated with the service

Unpaid amounts may be subject to reasonable collection costs and interest where permitted by law and disclosed on the applicable invoice or agreement.

The Customer may not withhold undisputed payment because of a separate damage allegation.

Damage claims will be reviewed independently from the payment obligation.

5. Deposits

A deposit may be required to confirm a booking.

The estimate or booking confirmation will state whether the deposit is refundable and how it will be applied.

Any deposit policy remains subject to cancellation rights that apply under Ontario law.

6. Cancellation and Rescheduling

Unless a different cancellation policy is stated in the booking confirmation:

• Cancellations made at least 24 hours before the scheduled arrival time will not normally incur a cancellation fee.

• Cancellations made less than 24 hours before the scheduled arrival time may be subject to a cancellation fee or loss of deposit.

• Same-day cancellations, denied access, unavailable elevators, or failure to attend may be charged up to the scheduled minimum service charge.

• Rescheduling is subject to availability and may be treated as a cancellation when insufficient notice is provided.

A cancellation fee will reflect the time reserved, scheduling disruption, travel, labour committed, and reasonable losses caused by the cancellation.

This section does not remove any cancellation right provided by applicable consumer-protection legislation.

7. Arrival Times and Delays

Arrival times are estimates unless Simple Deliveries expressly guarantees a specific time in writing.

Delays may result from:

• Traffic

• Weather

• Road closures

• Mechanical problems

• Previous jobs

• Loading conditions

• Government inspections

• Accidents

• Emergencies

• Events beyond our reasonable control

Simple Deliveries will make reasonable efforts to communicate significant delays.

We are not responsible for indirect losses caused by delays outside our reasonable control, including missed appointments, lost income, accommodation costs, or penalties imposed by third parties, except where liability cannot legally be excluded.

8. Customer Responsibilities

The Customer must:

• Provide accurate information about the move or delivery

• Properly pack and secure items unless packing services are included

• Identify fragile, valuable, heavy, or hazardous items

• Ensure that all items are ready when the crew arrives

• Provide safe and lawful access

• Reserve elevators and loading areas

• Obtain parking permission or permits

• Protect floors, walls, and common areas when required by the property

• Keep children and animals away from active work areas

• Remove loose contents from furniture where appropriate

• Disconnect appliances and electronics unless otherwise agreed

• Remove television stands, wall mounts, and connected cables where appropriate

• Back up computers and electronic devices

• Secure personal documents, medication, money, and valuables

• Confirm that the destination is ready to receive the items

• Inspect the property and goods at completion

The Customer is responsible for additional time or cost caused by failure to meet these responsibilities.

9. Packing

Unless Simple Deliveries provides packing services, the Customer is responsible for packing items safely and appropriately.

Simple Deliveries is not responsible for damage caused by:

• Improper packing

• Insufficient cushioning

• Overloaded boxes

• Open containers

• Weak or previously used boxes

• Items placed loosely in bags

• Unsecured internal components

• Failure to use manufacturer-recommended packaging

• Failure to disclose fragile contents

Fragile or high-risk items should be clearly labelled and disclosed before handling.

Acceptance of an item for transportation does not mean that its packaging is adequate.

We may refuse to transport an item that appears unsafe or improperly packed.

10. Televisions, Monitors, and Electronics

Televisions, monitors, computers, and other electronics may have internal defects or damage that cannot be identified through an external visual inspection.

Unless otherwise documented, Simple Deliveries does not test the internal operation of electronic equipment before transportation.

The Customer should:

• Photograph the equipment before moving

• Use the original manufacturer’s packaging where available

• Remove cables, stands, and wall-mount components

• Allow electronics to reach room temperature before powering them on following exposure to cold or heat

• Inspect and test the equipment promptly after delivery

Simple Deliveries is not responsible for internal electronic or mechanical failure where there is no evidence that the failure resulted from negligent handling by Simple Deliveries.

A television or monitor should be transported upright whenever reasonably possible.

The Customer must disclose any manufacturer transportation requirements.

Simple Deliveries is not responsible for damage caused after delivery while an electronic item is being:

• Unwrapped

• Lifted

• Moved

• Carried

• Mounted

• Installed

• Connected

• Adjusted

• Repaired

• Handled by the Customer or another person

When the Customer requests that an electronic item remain wrapped, boxed, or untested after delivery, the Customer acknowledges that its condition cannot be jointly verified at handoff.

Any resulting claim remains subject to evidence establishing that the damage occurred while the item was under the care and control of Simple Deliveries.

11. Customer Handling After Delivery

Responsibility for the physical handling of an item ends when it is placed at the agreed delivery location and the crew is no longer handling it.

Simple Deliveries is not responsible for damage occurring after an item has been:

• Accepted by the Customer

• Moved from its delivered position

• Unwrapped by the Customer

• Carried by the Customer or a third party

• Mounted or installed

• Altered, repaired, or disassembled

• Placed in storage

• Exposed to water, temperature changes, or environmental conditions

• Used contrary to manufacturer instructions

Later discovery of damage does not by itself establish that the damage occurred during the move or delivery.

12. Furniture Assembly and Disassembly

Assembly, disassembly, and installation are included only when expressly stated.

The Customer must disclose furniture requiring special tools, manufacturer instructions, or professional installation.

Simple Deliveries does not guarantee that previously assembled furniture can be safely disassembled or reassembled.

Particleboard, fibreboard, ready-to-assemble furniture, and previously damaged furniture may weaken when moved or disassembled.

The Customer accepts the increased risk associated with handling these items.

We are not responsible for failure caused by:

• Missing hardware

• Worn fasteners

• Previous incorrect assembly

• Deteriorated material

• Manufacturer defects

• Repeated disassembly

• Hidden damage

13. Appliances

The Customer is responsible for ensuring that appliances are properly disconnected and prepared unless those services are expressly included.

Simple Deliveries does not perform licensed electrical, gas, plumbing, refrigeration, or appliance-repair work.

We may refuse to disconnect or connect an appliance where specialized work is required.

Refrigerators and freezers may need to remain upright and unplugged for a period recommended by the manufacturer before being powered on.

Simple Deliveries is not responsible for mechanical failure unrelated to negligent handling.

14. Heavy, Oversized, and Special Items

The Customer must disclose items that are unusually heavy, oversized, fragile, or difficult to access, including:

• Pianos

• Safes

• Large appliances

• Stone or glass furniture

• Exercise equipment

• Commercial machinery

• Oversized doors or windows

• Pool tables

• Aquariums

• Large televisions

• Items requiring hoisting

• Items weighing more than reasonably expected for their appearance

Additional charges may apply for specialized labour, equipment, or risk.

Simple Deliveries may refuse to move an item when it cannot be handled safely with the available workers, equipment, or access.

15. High-Value and Irreplaceable Property

Unless expressly accepted in writing before the service, Simple Deliveries does not accept responsibility for transporting:

• Cash

• Jewellery

• Precious metals

• Collectibles

• Original artwork

• Antiques

• Important documents

• Passports

• Securities

• Medical records

• Digital assets

• Irreplaceable photographs

• Items with primarily sentimental value

• Property whose value exceeds the amount disclosed to us

The Customer should personally transport these items or arrange specialized insurance and transportation.

Any unusual value must be disclosed in writing before the service.

16. Prohibited and Hazardous Items

Simple Deliveries may refuse to transport or handle:

• Explosive, flammable, or corrosive materials

• Fuel or fuel-filled equipment

• Propane tanks

• Compressed gases

• Hazardous chemicals

• Biohazardous materials

• Illegal property

• Perishable goods

• Live animals

• Unsecured liquids

• Items prohibited by law

• Items that create an unreasonable safety risk

The Customer is responsible for any loss, damage, cleanup cost, fine, or injury caused by failing to disclose prohibited or hazardous contents.

17. Property Access and Existing Conditions

The Customer must disclose narrow hallways, difficult stairs, weak railings, low ceilings, soft ground, unfinished surfaces, and other access concerns.

Simple Deliveries is not responsible for ordinary wear, minor scuffing, or incidental contact that can reasonably occur during moving, particularly where:

• Access is limited

• Items barely fit

• Protective materials are declined

• Floors or walls are already damaged

• The Customer directs the crew to continue despite a known risk

We may require the Customer to approve a higher-risk method before continuing.

We may refuse work where access is unsafe or likely to cause unreasonable damage.

18. Weather and Outdoor Conditions

The Customer is responsible for maintaining safe access during snow, ice, rain, or other hazardous conditions.

Simple Deliveries may delay, stop, or cancel work where conditions create a safety risk.

We are not responsible for damage caused by weather exposure where the Customer directs that work continue, delays access, or fails to provide a protected loading route.

19. Storage, Warehouses, and Third Parties

Where goods are delivered to or collected from a storage facility, warehouse, condominium, loading dock, or other third-party location, Simple Deliveries is not responsible for the acts or omissions of that third party.

The Customer is responsible for:

• Access codes

• Appointments

• Elevator reservations

• Dock bookings

• Storage-unit access

• Facility rules

• Third-party charges

Waiting time caused by third parties may be billable.

20. Junk Removal

The Customer confirms that they own the items being removed or have legal authority to authorize their removal.

Once items are loaded for disposal, donation, or recycling, they may not be recoverable.

The Customer must identify:

• Hazardous materials

• Chemicals

• Paint

• Fuel

• Batteries

• Tires

• Refrigerants

• Biohazards

• Sharp objects

• Confidential records

• Items requiring special disposal

Additional disposal charges may apply.

The Customer is responsible for costs caused by inaccurate descriptions or undisclosed prohibited materials.

21. Right to Refuse or Stop Work

Simple Deliveries may refuse, pause, or stop work where:

• Conditions are unsafe

• The Customer or another person behaves abusively or threateningly

• Illegal activity is suspected

• The property contains hazardous materials

• Required payment is refused

• The requested service differs substantially from the booking

• The work risks injury or serious property damage

• The vehicle would be overloaded

• Weather or road conditions are unsafe

• Necessary access is unavailable

The Customer remains responsible for work already completed and reasonable costs incurred.

22. Inspection at Completion

The Customer should inspect the delivered items and the relevant property before the crew leaves.

Visible concerns should be brought to the crew’s attention immediately and documented with photographs.

Failure to identify visible damage at completion does not automatically prevent a claim, but it may affect the ability to determine when and how the damage occurred.

Where an item is left wrapped, boxed, stored, untested, or inaccessible at the Customer’s request, its condition cannot be jointly verified at delivery.

23. Damage and Loss Claims

Any allegation of loss or damage must be submitted in writing as soon as reasonably possible after discovery.

To allow a proper investigation, the Customer should report:

• Visible property or item damage before the crew leaves

• Concealed or operational damage within 48 hours after completion

• Missing items as soon as the loss is discovered

A delayed report does not automatically invalidate a claim where applicable law provides otherwise.

However, delay may affect our ability to investigate the cause, timing, and circumstances.

A claim must include:

• Customer name and contact information

• Service date

• Description of the item

• Make and model

• Serial number, where applicable

• Approximate age

• Proof of ownership

• Original purchase receipt, where available

• Photographs before and after the service, where available

• Photographs and video showing the alleged damage

• A written timeline of discovery

• Details of anyone who handled the item after delivery

• Repair estimate or technician’s report, where requested

The Customer must preserve the allegedly damaged item and any packaging until the investigation is complete.

The Customer must not dispose of, repair, alter, or replace the item before giving Simple Deliveries or its insurer a reasonable opportunity to inspect it.

Failure to preserve the item or evidence may limit the ability to evaluate the claim.

Submission or acknowledgment of a claim is not an admission of responsibility.

24. Claim Investigation

Simple Deliveries may:

• Request additional evidence

• Inspect the item

• Arrange an independent inspection

• Refer the matter to an insurer

• Obtain repair estimates

• Request proof of age, condition, and value

• Review photographs, messages, crew reports, and service records

The Customer must cooperate reasonably with the investigation.

Responsibility will be determined based on the evidence, applicable law, contractual terms, and insurance coverage.

Simple Deliveries does not guarantee that an insurer will accept or pay a claim.

25. Valuation of Property

Where Simple Deliveries is legally responsible for loss or damage, compensation will be based on the legally applicable measure of loss.

Depending on the circumstances, relevant factors may include:

• Repair cost

• Age

• Condition

• Depreciation

• Pre-existing damage

• Current market value

• Availability of comparable used property

• Salvage value

• Betterment resulting from replacement

• Any agreed or insured valuation

A damaged used item is not automatically valued at the price of a new replacement.

Sentimental value, inconvenience, and personal attachment are not included unless legally required.

Nothing in this section limits rights or remedies that cannot lawfully be limited.

26. Repairs and Settlement

Where Simple Deliveries accepts responsibility, it may, where legally appropriate:

• Arrange a repair

• Pay reasonable repair costs

• Replace the item with a reasonably comparable item

• Pay the item’s assessed value

• Refer the claim to an insurer

• Negotiate another written resolution

Simple Deliveries is not responsible for unauthorized repairs or replacement purchases made before the claim has been reviewed.

Any settlement may require a written release to the extent permitted by law.

27. Pre-Existing Damage

Simple Deliveries is not responsible for pre-existing damage, deterioration, or defects.

Pre-existing conditions may include:

• Cracks

• Scratches

• Loose components

• Water damage

• Structural weakness

• Worn hardware

• Previous repairs

• Internal electronic failure

• Deteriorated particleboard

• Weak furniture joints

• Manufacturer defects

The crew may photograph or document pre-existing conditions before moving an item.

Refusal or inability to document an item does not create a presumption that it was undamaged.

28. Limits of Responsibility

Simple Deliveries will use reasonable care in providing the services.

We are responsible only for loss or damage legally caused by our failure to exercise reasonable care or by another basis of liability imposed by law.

To the fullest extent permitted by law, Simple Deliveries is not responsible for:

• Pre-existing damage

• Improper packing

• Hidden defects

• Ordinary wear

• Internal mechanical or electronic failure unrelated to negligent handling

• Customer or third-party handling

• Customer-directed high-risk work

• Damage caused by unsafe or inadequate access

• Damage caused by events outside our reasonable control

• Indirect, special, or consequential losses

Nothing in these Terms excludes liability that cannot legally be excluded.

29. Insurance

Simple Deliveries maintains insurance appropriate to its operations, subject to policy terms, exclusions, deductibles, and coverage limits.

The existence of insurance does not establish responsibility for a claim.

Customers are encouraged to review their own homeowner’s, tenant’s, commercial, cargo, or other insurance before the service.

Customers requiring special or increased coverage must arrange it before the service date.

Simple Deliveries is not required to provide the Customer with a complete copy of its insurance policy unless required by law or agreed in writing.

30. Photographs and Documentation

Simple Deliveries may photograph or record:

• Items

• Packaging

• Loading conditions

• Vehicle contents

• Access conditions

• Existing damage

• Completed placement

• Property conditions relevant to the service

These records may be used for operational, safety, billing, training, insurance, and claim-investigation purposes.

Simple Deliveries will not publicly use identifiable Customer information or interior photographs for advertising without permission, except where images have been reasonably anonymized or where permitted by law.

31. Privacy

Customer information will be collected, used, and retained for purposes that may include:

• Providing estimates

• Confirming bookings

• Completing services

• Processing payments

• Communicating with the Customer

• Maintaining business records

• Handling complaints or claims

• Meeting legal and insurance requirements

Information may be shared with insurers, brokers, payment processors, professional advisers, government authorities, or service providers where reasonably necessary or legally required.

32. Subcontractors and Additional Labour

Simple Deliveries may use subcontractors, temporary labour, or third-party carriers where reasonably required.

Simple Deliveries remains responsible for its contractual obligations to the extent required by law.

The Customer may not directly hire or solicit workers introduced through Simple Deliveries during or immediately after a booking without our written consent.

33. Changes to the Service

Changes to the booking should be made in writing.

Where the Customer requests additional work during the service, approval may be documented through text message, email, invoice amendment, electronic acceptance, or another written method.

Verbal instructions may be acted upon where necessary during the service, but significant pricing changes should be confirmed in writing whenever reasonably possible.

34. Events Beyond Reasonable Control

Simple Deliveries is not responsible for failure or delay caused by events beyond its reasonable control, including:

• Severe weather

• Fire

• Flood

• Accident

• Road closure

• Government action

• Labour disruption

• Mechanical breakdown despite reasonable maintenance

• Public emergency

• Utility failure

• Building evacuation

• War or civil disturbance

• Other comparable events

Amounts for services already completed and reasonable costs already incurred remain payable.

35. Complaints

Complaints should be submitted in writing to:

Simple Deliveries & Moving

Email: info@simpledeliveries.ca

The complaint should include:

• Customer name

• Service date

• Address

• Invoice number

• Clear description of the issue

We will review complaints based on the available evidence and respond within a reasonable period.

36. Electronic Communications and Signatures

The Customer agrees that estimates, agreements, invoices, notices, and approvals may be provided electronically.

Acceptance may be shown through:

• Electronic signature

• Checkbox acceptance

• Email confirmation

• Text-message confirmation

• Payment of a deposit

• Written approval of an estimate

• Allowing the scheduled service to begin after receiving these Terms

Electronic records and signatures will have the effect permitted by applicable law.

37. Website Information

Information on the Simple Deliveries website is provided for general information and may not reflect the exact terms of an individual booking.

The written estimate, booking confirmation, and agreed written changes govern the specific service.

Where there is a conflict, the following order applies:

1. A written change signed or electronically approved by both parties

2. The booking confirmation or estimate

3. These Terms and Conditions

4. General website content

38. Severability

If any part of these Terms is found invalid or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

39. No Waiver

Failure by Simple Deliveries to enforce a provision on one occasion does not waive the right to enforce it later.

40. Entire Agreement

These Terms, together with the written estimate, booking confirmation, invoice, and approved written changes, form the entire agreement relating to the service.

Statements not included in those documents do not form part of the agreement unless required by law.

41. Governing Law

These Terms and the services are governed by the laws of Ontario and the applicable laws of Canada.

Any dispute will be dealt with in the court or tribunal having lawful jurisdiction.

42. Changes to These Terms

Simple Deliveries may update these Terms for future bookings.

The version provided or made available when the Customer confirms the booking will apply to that booking unless both parties agree otherwise in writing.

43. Customer Acknowledgment

By confirming the booking or allowing services to begin, the Customer acknowledges that:

• The service information provided is accurate

• The pricing structure has been explained

• Additional work may result in additional charges

• Fragile and valuable items have been disclosed

• The Customer has reviewed these Terms

• The Customer has had an opportunity to ask questions

• The Customer agrees to the estimate, booking confirmation, and these Terms

Booking Acceptance Statement

Place this directly above the booking confirmation button, estimate approval button, or signature field:

By approving this estimate or confirming this booking, I acknowledge that I have reviewed and agree to Simple Deliveries & Moving’s Terms and Conditions, which form part of the service agreement.